FAQ

Everything you need to know about our products, returns, shipping and more.

Cancellations, Returns and Refunds

Absolutely! We want you to love our product as much as we do, so we invite you to try it for the first time risk-free. If you decide our product just isn’t for you, contact us within 30 days of when your order was placed to initiate your return. Send what’s left of the product back to usin its original bottles and we will refund 100% of your purchase. Please note: We do not cover the cost of shipping if your item is returned. For more information, please see our Return Policy

We have a 30-day return policy, but we do not offer exchanges at this time. For more information, please see our Return Policy

If you want to return your product within 30 days of your order date, contact us at orders@balmlabs.com and we’ll help you out. If this is not your first order, your product will have to be returned unopened and in its original packaging. For more information, please see our full Return Policy. Please note: We do not cover the cost of shipping if your item is returned.

Once your product arrives back to us, please allow two weeks for processing. We will send you an email confirmation once your return has been processed. Please note that your financial institution may take longer to reflect the transaction.

Contact us right away at orders@balmlabs.com and we will help find a solution.

That depends on how quickly you change your mind. If your order hasn’t shipped yet, simply contact us at orders@balmlabs.com, and we’ll help find a solution. If your order has shipped, you will need to go through our standard return process. That means you’ll have 30 days from the order date to send your unused products back in the original packaging for a full refund. Please note: We do not cover the cost of shipping if your item is returned.

You can easily pause, change the delivery date, or cancel your subscription by simply logging into your account.  Once you login, go to the Manage Subscriptions page and follow the prompts.

Shipping policy

Depending on where you live and which shipping option you select, your product will arrive between 2-7 business days. You can track your shipment using the tracking number provided in your confirmation email.

Shipping is free on orders over $100. For orders under $100, shipping costs will be calculated at check-out based on your location in the United States, and whether you choose standard or expedited shipping.

Yes! We want to make sure that you, or someone you trust, receives your order in perfect condition. A signature helps us to ensure that we’ve placed your order in the right hands.

Not yet. We only ship within the United States at this time. Sign up for our newsletter to receive updates on when our products will be available in your country.

We do not ship to P.O. boxes at this time because we require a signature upon delivery. 

Once your order has shipped, you can track your order at anytime by clicking on the link provided in your shipping confirmation email. If you think your order should have arrived by now and it hasn’t, please contact us at orders@balmlabs.com.

Accounts

Signing up for a Balm account lets you take advantage of our auto-replenishment program, and gives you access to product sneak peeks, special offers and events. It also allows you to track your purchases easily and helps us fast-track you through the purchasing process.

Simply click “Forgot password” and follow the directions. If you’re still having trouble, please contact us.

First, log in by clicking on the account icon at the top right corner of the page. Select “Addresses” to update your billing and shipping address and hit “Save Address.”

Orders and Billing

After you’ve placed your order, you will receive a confirmation email from us, containing your full order summary, including your order number. If you don’t receive your confirmation email, please try checking your junk folder — if it’s not in there either, give us a shout at orders@balmlabs.com and we’ll help figure out what’s up. 

Subscriptions

You can easily pause, change the delivery date, or cancel your subscription by simply logging into your account.  Once you login, go to the Manage Subscriptions page and follow the prompts.