Order FAQs

Everything you need to know about your order.

Orders and Billing

After you’ve placed your order, you will receive a confirmation email from us, containing your full order summary, including your order number. If you don’t receive your confirmation email, please try checking your junk folder — if it’s not in there either, give us a shout at orders@balmlabs.com and we’ll help figure out what’s up.


Depending on where you live and which shipping option you select, your product will arrive between 2-7 business days. You can track your shipment using the tracking number provided in your confirmation email.

Shipping is free on orders over $100. For orders under $100, shipping costs will be calculated at check-out based on your location in the United States, and whether you choose standard or expedited shipping.

Yes! We want to make sure that you, or someone you trust, receives your order in perfect condition. A signature helps us to ensure that we’ve placed your order in the right hands.

Not yet. We only ship within the United States at this time. Sign up for our newsletter to receive updates on when our products will be available in your country.

We do not ship to P.O. boxes at this time because we require a signature upon delivery. 

Once your order has shipped, you can track your order at anytime by clicking on the link provided in your shipping confirmation email. If you think your order should have arrived by now and it hasn’t, please contact us at orders@balmlabs.com.